Having more than one accountable person again leads to the same problem. It could also lead to duplication of work and wastage of efforts and costs. Having more than one person responsible for the same task increases ambiguity and the chances of the work not being performed. Only One Responsible and Accountable Person: It is essential that only one person be assigned the R/A roles.Also this could be an input signal to the other process. This may be a manager trying to control the execution of the task at hand. Informed: This is the class of people who have some interest in the performance of a given task.
These are the people who will do the thinking and suggest any deviations from the Standard Operating Procedure (SOP). There is a possibility that am unanticipated scenario arises in a process. This usually means the immediate manager overseeing the work.Ĭonsulted: These may be subject matter exerts who need to be consulted at the time of an exception. This may refer to the individual workers that perform the given task or it could refer to the system in case the task is automated.Īccountable: This is the class of people that are accountable to oversee that the work gets done. Responsible: This is the class of people who are ultimately responsible for getting the work done. Here is how the RACI matrix can be utilized. A RACI matrix makes an explicit documentation of this and keeps as a ready reference to be used at different stages in the process. Usually there are many different people involved in any process and they have differing responsibilities. The RACI matrix is mostly used to align the human elements in the process. A RACI matrix is a very important tool that can help in the implementation and correct functioning of a process.
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